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Complaints and Appeals

All complaints and appeals received by ArbTrack will be viewed as an opportunity for improvement. Despite all efforts of ArbTrack to provide satisfactory services to candidates, complaints may occasionally arise that require formal resolution.  Candidates have the opportunity to have any issues relating to a substantiated complaint or appeal resolved and resolutions reached that attempt to satisfy all parties involved. The complaints and appeals process will be at no cost to the candidate, unless the complaint escalates to a third party.

Full Complaints and Appeals Policy

 

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Phone: (03) 9707 5602

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[ABN: 43 137 879 433 RTO: 41047]

Australian Tree Contractors Pty Ltd

Would just like you to know what an asset the big fella Paddy is to your company. We have to say he is the best trainer we have ever had. Very thorough and knowledgeable. Really happy and would recommend you guys to anybody.
  • Home
  • Contact Us
  • Courses
    • Aboriculture
      • Amenity Tree Pruning
      • Chainsaw Level 1
      • Complex Climbing & Aerial Rescue
      • EWP Release and Rescue
      • Standard Climbing & Aerial Rescue
      • Standard Felling
      • Wood Chipper Operations
      • AHC30816 Certificate III in Arboriculture
      • AHC50516 Diploma of Arboriculture
      • Advanced Felling
    • Powerline Vegetation Clearance
      • Safe Approach Distances
      • UET20319 Certificate II in ESI – Powerline Vegetation Control
    • Worksite Traffic Management
  • Downloads
  • Our Team
  • Student Portal
  • Students
  • Training Calendar
  • UET20319 Certificate II in ESI – Timetable
  • Library & Resources
  • Child Protection
  • Complaints and Appeals
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