All complaints and appeals received by ArbTrack will be viewed as an opportunity for improvement. Despite all efforts of ArbTrack to provide satisfactory services to candidates, complaints may occasionally arise that require formal resolution.  Candidates have the opportunity to have any issues relating to a substantiated complaint or appeal resolved and resolutions reached that attempt to satisfy all parties involved. The complaints and appeals process will be at no cost to the candidate, unless the complaint escalates to a third party.

Full Complaints and Appeals Policy