FAQ
FAQ

General

For private bookings/ individuals, all details of your booking will be listed within the formal training agreement provided by email. For students whose employer has booked them to attend training, students must refer to their supervisor for further information.  ArbTrack Hallam offers Tea and Coffee facilities, refrigerator, microwave, bottled water.  You may bring and store your lunch with us OR there are a number of nearby cafes and take away venues to purchase lunch.  (PLEASE NOTE KITCHEN FACILITES MAY BE REDUCED DUE TO COVID-19 REQUIREMENTS – check with our office prior to your training)

Please contact our office ASAP to cancel/reschedule as per our cancelation policy – If you have been booked in on behalf of your employer, have them contact us

For private bookings/ individuals, all details of your booking will be listed within the formal training agreement provided by email. For students whose employer has booked them to attend training, students must refer to their supervisor for further information.

For private bookings/ individuals, all details of your booking will be listed within the formal training agreement provided by email. For students whose employer has booked them to attend training, students must refer to their supervisor for further information.

Call our office on 03 9707 5602 (students whose employer has booked them for training must advise their employers)

Depending on the course you may be able to undertake training with us, for those wishing to undertake EWP licensing you must be at least 18 years of age ArbTrack is a Child Safe Company. Please contact us to discuss your suitability.

Courses at Arbtrack range from half a day up to 18 months depending on the short course, qualification or reaccreditation you are undertaking. We endeavour to provide accurate timeframes within your training agreement, however as a vast majority of our training is competency based this can affect the length of time spent at training to achieve competency.  View more information in regard to competency based training here.

Unless otherwise specified, training will be undertaken at our facility in Hallam (13/17-23 Keppel Drive) – practical training will take place at a nearby location as advised in your training agreement. If you do not have access to your training agreement, please contact the employer/supervisor that booked your training.

We are conveniently located in the South Eastern suburbs of Melbourne, a short drive from the M1 Monash Freeway, Princes Highway and South Gippsland Highway.  We are also a 10minute walk from Hallam Train Station.  Get directions from Google Maps HERE.

Some of our courses may be completed online, However, this is not the case for all courses and all individuals. To enquire please call our office on 03 9707 5602 or email [email protected]

If course costs are not specified within the website, please call our office on 03 9707 5602 or email [email protected] to obtain a quote

Up to 30 business days, but usually a lot sooner. You can contact our staff to get an estimate on when you should receive your certificates, after your training has been completed by calling 03 9707 5602 or email [email protected]. Our awarding staff provide hard copies of certificates that are sent via regular post and as a courtesy we will email copies to the selected email address provided for your booking- ‘keep an eye out in your junk mail as they can sometimes sneak in there!’

You can call our office on 03 9707 5602 or send a request to [email protected] (fees may apply for the reissuing of certificates)

Please Cancellation Policyto view our cancellation policy

A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. If you’re at university, TAFE or doing other nationally recognised training, you need a USI. Without one, you can’t get Commonwealth financial assistance or your qualification or statement of attainment.  Please go to https://www.usi.gov.au/ to obtain a USI, check if you have an existing USI, reset your password or view your VET transcript

ArbTrack will upload any refresher/reaccreditation training onto the Pegasus portal IF this has been requested by you/employer at the time of booking in your training. If you wish to have any qualifying training uploaded YOU MUST provide an ESI Worker Card number.  Failure to inform us of this request or supply an ESI Worker Card number/s will delay this process.  Initial training must be uploaded to Pegasus by the employer, if you require assistance with this please contact Pegasus on 1300 208 498

ArbTrack will supply a complimentary competency card for any trainees undertaking the Worksite Traffic Management units RIIWHS205E – Control traffic with stop-slow bat and RIIWHS302E – Implement traffic management plans. If you would like competency cards outside of the mentioned units, please contact our office (03) 9707 5602 or [email protected] prior to your training (costs apply)

Reaccreditation Training; For participants who have previously completed initial training in the required unit, but need to be re-accredited and awarded a statement of Attainment with the unit code.

e.g. UETTDREL14 Working safely near live electrical apparatus as a non-electrical worker (awarded with Safe Approach Distances- Vegetation Work)

Refresher Training or Non-Accredited Training;

Is usually completed in a shorter timeframe and participants will be awarded a Certificate of Completion- with no unit code. e.g. Safe Approach Distances- Vegetation Work

Recognition of prior learning, also referred to as RPL, is the formal acknowledgement of a person’s current skills & knowledge, no matter how, when or where the learning occurred. If one or more of your participants would like to apply for RPL please contact the office before the course commences. Fees apply.

Yes, ArbTrack accepts and provides credit to learners for units of competency and/or modules (unless licensing or regulatory requirements prevent this) where these are evidenced by: AQF certification documentation issued by any other RTO or AQF authorised issuing organisation, or authenticated VET transcripts issued by the Registrar.

ArbTrack is a ‘Fee for Service’ Registered Training Organisation. Please check with https://www.studyassist.gov.au/vet-students/vet-fee-help to determine your eligibility for this type of assistance.

As per the Standards for RTOs 2015, we are not permitted to collect more than $1500 in prepaid fees from any student, if you feel you may have difficulty with this, please contact our office to discuss your options

As we are a fee for service RTO, we do not currently provide any funded qualifications, however you/your employer may be able to gain access to State and/or Commonwealth subsidy – to find our more in regard to eligibility and/or to sign up an apprentice, please visit https://www.australianapprenticeships.gov.au/

ArbTrack will provide one (1) re-assessment at no additional charge. Should you not be able to achieve competency our trainers may require you to undertake further training before being assessed again – additional training fees will apply

Online Training

Online training with ArbTrack Australia is where a student or a group of students are issued direct access (via email) to our online training & assessment portal; Cloud Assess.

More often than not, refresher/ reaccreditation that does not require a ‘practical’ assessment, can be done via Cloud Assess. If online training is an option for you/ your staff, we will offer it at the point of booking.

This may save a substantial amount of down time for your business.

‘Blended’ training with ArbTrack Australia is where a student or a group of students are issued direct access (via email) to our online training & assessment portal; Cloud Assess.

Blended training requires both theoretical & written assessment (via Cloud Asses) but, also, there is a practical training & assessment portion required also, which we call ‘face-to-face’ training.

When you book blended training, we will provide all students access via email to Cloud Assess, and we will also book time for the students to undertake face-to-face practical assessment with a trainer.

Some practical training & assessment will only need a short time for assessment, whereas other training may require a full day (it will vary depending on your training needs & student competency).

In order for blended training to run successfully, all students attending must successfully complete their online assessments by the due date provided within your booking. Failure to do so may mean that the face-to-face training & assessment cannot be completed and will need to be postponed/ rebooked. All theory portions of training must be completed prior to the face-to-face portion.

Online training is just that, online. Each student will need to have access to a functioning computer, smart phone or tablet and access to emails in order to sit online training.

Online training is not suitable for everybody

We understand that some students are better suited to traditional ‘face-to-face’ training, rather than online training.

Online training does not offer direct contact with a trainer like face-to-face training does.

Students must be able to navigate the training software, successfully read, interpret and answer all questions within their assessments on their own, without direct assistance of our training staff (employers are welcome to assist students to get through, but cannot under any circumstances give students answers or do the assessments for students).

This is something that you, as an employer need to take into very careful consideration prior to booking online training for your staff.

It is a condition of our online bookings that employers accept responsibility to ensure that online training is suitable for their staff.

Firstly, it is vital that you consider whether online training is going to be suitable for you/ your staff members before you book.

Additional fees will be applied if online training is found to be unsuitable for a student/s after the online/ blended booking has been made.

When you make a training enquiry with our staff, if online training or blended online training is an option, the booking staff will offer that as an option for you at that time.

Please keep in mind, not all training is available online, especially initial training that requires practical training & assessment.

Easy sorted! Book the student with us to undertake traditional, ‘face-to-face’ training.

10 days from the date of access being issued.

If the training is blended and will take place within the 10 days, we will issue a sooner due date so that we can assess and mark the assessments before the face-to-face training is sat.

2 attempts.

If a student fails one assessment, our trainers will mark what they have answered incorrectly and re-issue the assessment within the training portal with notes for them to take into consideration ahead of their second attempt.

Employers/ supervisors are welcomed to view their staff members online training progress.

We can issue clients access to our training portal upon request, this will allow you the ability only to view where students are at in their online training. You will not be able to fill in students answers for them or make any changes within the portal.

A guide to managing your account including accepting your invitation and logging in can be found here 

For existing trainees using the online platform, there is a Help Centre which can assist with 

  • Navigating the platform
  • Working through assessments
  • Working through additional attempts
  • Messaging – direct communication with your trainer
  • Saving your assessment

There is also a ‘Live Chat’ for real time support

Most often, certificates are issued within days of assessments being completed by students and marked by our trainers.

Certificates are issued within the 30-day time period that Registered Training Organistation’s are required to provide them by- permitting that full payment has been received.

Have more questions,