FAQ
FAQ

For private bookings/ individuals, all details of your booking will be listed within the formal training agreement provided by email. For students whose employer has booked them to attend training, students must refer to their supervisor for further information.  ArbTrack Hallam offers Tea and Coffee facilities, refrigerator, microwave, bottled water.  You may bring and store your lunch with us OR there are a number of nearby cafes and take away venues to purchase lunch.  (PLEASE NOTE KITCHEN FACILITES MAY BE REDUCED DUE TO COVID-19 REQUIREMENTS – check with our office prior to your training)

Please contact our office ASAP to cancel/reschedule as per our cancelation policy – If you have been booked in on behalf of your employer, have them contact us

For private bookings/ individuals, all details of your booking will be listed within the formal training agreement provided by email. For students whose employer has booked them to attend training, students must refer to their supervisor for further information.

For private bookings/ individuals, all details of your booking will be listed within the formal training agreement provided by email. For students whose employer has booked them to attend training, students must refer to their supervisor for further information.

Call our office on 03 9707 5602 (students whose employer has booked them for training must advise their employers)

Depending on the course you may be able to undertake training with us, for those wishing to undertake EWP licensing you must be at least 18 years of age ArbTrack is a Child Safe Company. Please contact us to discuss your suitability.

Courses at Arbtrack range from half a day up to 18 months depending on the short course, qualification or reaccreditation you are undertaking. We endeavour to provide accurate timeframes within your training agreement, however as a vast majority of our training is competency based this can affect the length of time spent at training to achieve competency.  View more information in regard to competency based training here.

Unless otherwise specified, training will be undertaken at our facility in Hallam (13/17-23 Keppel Drive) – practical training will take place at a nearby location as advised in your training agreement. If you do not have access to your training agreement, please contact the employer/supervisor that booked your training.

We are conveniently located in the South Eastern suburbs of Melbourne, a short drive from the M1 Monash Freeway, Princes Highway and South Gippsland Highway.  We are also a 10minute walk from Hallam Train Station.  Get directions from Google Maps HERE.

Some of our courses may be completed online, However, this is not the case for all courses and all individuals. To enquire please call our office on 03 9707 5602 or email [email protected]

If course costs are not specified within the website, please call our office on 03 9707 5602 or email [email protected] to obtain a quote

Up to 30 business days, but usually a lot sooner. You can contact our staff to get an estimate on when you should receive your certificates, after your training has been completed by calling 03 9707 5602 or email [email protected]. Our awarding staff provide hard copies of certificates that are sent via regular post and as a courtesy we will email copies to the selected email address provided for your booking- ‘keep an eye out in your junk mail as they can sometimes sneak in there!’

You can call our office on 03 9707 5602 or send a request to [email protected] (fees may apply for the reissuing of certificates)

Please Cancellation Policyto view our cancellation policy

A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. If you’re at university, TAFE or doing other nationally recognised training, you need a USI. Without one, you can’t get Commonwealth financial assistance or your qualification or statement of attainment.  Please go to https://www.usi.gov.au/ to obtain a USI, check if you have an existing USI, reset your password or view your VET transcript

ArbTrack will upload any refresher/reaccreditation training onto the Pegasus portal IF this has been requested by you/employer at the time of booking in your training. If you wish to have any qualifying training uploaded YOU MUST provide an ESI Worker Card number.  Failure to inform us of this request or supply an ESI Worker Card number/s will delay this process.  Initial training must be uploaded to Pegasus by the employer, if you require assistance with this please contact Pegasus on 1300 208 498

ArbTrack will supply a complimentary competency card for any trainees undertaking the Worksite Traffic Management units RIIWHS205E – Control traffic with stop-slow bat and RIIWHS302E – Implement traffic management plans. If you would like competency cards outside of the mentioned units, please contact our office (03) 9707 5602 or [email protected] prior to your training (costs apply)

Reaccreditation Training; For participants who have previously completed initial training in the required unit, but need to be re-accredited and awarded a statement of Attainment with the unit code.

e.g. UETTDREL14 Working safely near live electrical apparatus as a non-electrical worker (awarded with Safe Approach Distances- Vegetation Work)

Refresher Training or Non-Accredited Training;

Is usually completed in a shorter timeframe and participants will be awarded a Certificate of Completion- with no unit code. e.g. Safe Approach Distances- Vegetation Work

Recognition of prior learning, also referred to as RPL, is the formal acknowledgement of a person’s current skills & knowledge, no matter how, when or where the learning occurred. If one or more of your participants would like to apply for RPL please contact the office before the course commences. Fees apply.

Yes, ArbTrack accepts and provides credit to learners for units of competency and/or modules (unless licensing or regulatory requirements prevent this) where these are evidenced by: AQF certification documentation issued by any other RTO or AQF authorised issuing organisation, or authenticated VET transcripts issued by the Registrar.

ArbTrack is a ‘Fee for Service’ Registered Training Organisation. Please check with https://www.studyassist.gov.au/vet-students/vet-fee-help to determine your eligibility for this type of assistance.

As per the Standards for RTOs 2015, we are not permitted to collect more than $1500 in prepaid fees from any student, if you feel you may have difficulty with this, please contact our office to discuss your options

As we are a fee for service RTO, we do not currently provide any funded qualifications, however you/your employer may be able to gain access to State and/or Commonwealth subsidy – to find our more in regard to eligibility and/or to sign up an apprentice, please visit https://www.australianapprenticeships.gov.au/

ArbTrack will provide one (1) re-assessment at no additional charge. Should you not be able to achieve competency our trainers may require you to undertake further training before being assessed again – additional training fees will apply

Have more questions,